Thank you for shopping with YICK SUN TRADING CO., LIMITED! We are committed to delivering your order as quickly and efficiently as possible. Please read our shipping policy below for important information regarding shipping methods, costs, and delivery times.
1. Processing Time
- Orders are typically processed within 1-2 business days after payment confirmation.
- Please note that orders placed on weekends or holidays will be processed the following business day.
2. Shipping Methods
We offer a variety of reliable shipping options to ensure your order reaches you safely and promptly. The available carriers include:
- USPS
- FedEx
- UPS
- DHL
- Other trusted carriers
You can select your preferred shipping method at checkout, and the shipping cost will be calculated based on your location and the weight of your order.
3. Shipping Costs
- Shipping costs are calculated at checkout based on your delivery address, order size, and shipping method.
- Free standard shipping may be available for certain regions or order amounts. This will be indicated during checkout if applicable.
4. Delivery Times
Delivery times vary depending on your location and the shipping method chosen. Estimated delivery times are as follows:
- Domestic (Within Hong Kong): 1-3 business days
- International (US, Canada, Europe, etc.): 5-15 business days, depending on the destination and chosen carrier
Please note that delivery times may be affected by external factors such as customs processing, holidays, or unexpected weather delays.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email to track the progress of your shipment. You can track your package on the carrier’s website (USPS, FedEx, UPS, DHL, etc.).
6. Customs and Duties
- International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. These charges vary by country and are not included in the price of the item or shipping costs.
- We recommend contacting your local customs office for more information about potential fees before placing an order.
7. Shipping Restrictions
- We currently offer worldwide shipping; however, some locations may have restricted shipping services. If there are any issues with shipping to your location, our customer service team will contact you to discuss alternatives.
- Certain items may be restricted for shipment to certain countries due to local regulations. If this applies to your order, we will notify you and arrange for a refund or exchange.
8. Undeliverable Packages
If a package is returned to us due to an incorrect address, failure to pick up from the carrier, or any other reason beyond our control, we will contact you to arrange a reshipment or refund, minus any additional shipping fees.